1. Introduction
Welcome to Real Tadka. Your privacy is important to us. This Privacy Policy explains how Real Tadka (“we”, “us” or “our”) collects, uses, stores, shares and protects information when you use our website, mobile applications and related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge the practices described in this policy. Where required by law, we will request consent before processing certain information.
2. Information We Collect
a. Information you provide
We may collect information you voluntarily provide when you create an account, complete your profile, upload content, make a purchase, communicate with us, or interact with other users. This may include:
- Name, username, email address and phone number
- Profile photograph, biography, preferences and account settings
- Photos, videos, captions, comments, messages and other content you submit
- People, locations or hashtags you choose to tag
- Support requests, reports, feedback and communications
b. Information collected automatically
When you use the Platform, we may collect device and usage information such as device type, operating system, browser type, app version, IP address, approximate location, language, pages or screens viewed, time spent, clicks, crash logs, referral data and similar technical information.
c. Content and interaction data
We may collect information about how you use and interact with content, including likes, comments, shares, saves, follows, searches, hashtags, watch history, completion rates and accounts or topics you engage with.
d. Information from third parties
Where you choose to sign in through a third-party service or use an app store or payment provider, we may receive limited information permitted by that service and your settings. We do not receive full payment card details from app stores or payment processors.
3. How We Use Information
We may use information to:
- Provide, operate, maintain and improve the Platform
- Create and manage accounts and profiles
- Enable photo and video sharing, social interactions and creator discovery
- Personalise feeds, recommendations and short drama suggestions
- Process or verify purchases and provide access to eligible premium content
- Send service notices, security alerts, support responses and permitted marketing communications
- Detect fraud, abuse, security incidents and violations of our policies
- Moderate content and protect the safety and integrity of the community
- Analyse product performance and develop new features
- Comply with legal obligations and enforce our agreements
4. Sharing of Information
We do not sell personal information. We may share information in the following circumstances:
- With other users: Profile information and content you post may be visible according to your privacy settings.
- With service providers: Trusted vendors may help with hosting, storage, content delivery, analytics, moderation, customer support, communications, security and payments.
- For legal or safety reasons: We may disclose information when required by law or when reasonably necessary to protect rights, safety, users or the Platform.
- Business transfers: Information may be transferred in connection with a merger, acquisition, financing, restructuring or sale of assets, subject to appropriate safeguards.
- With your direction or consent: We may share information when you instruct us to do so or provide valid consent.
5. Payments and Purchases
Select web series, short dramas, episodes or premium features may be purchased through app stores or approved payment providers. Those providers process payment credentials under their own privacy policies. We may receive transaction identifiers, purchase status, product details, price, currency, refund status and other information needed to provide access, prevent fraud and maintain purchase records.
6. Cookies and Tracking Technologies
Our website and Platform may use cookies, local storage, software development kits and similar technologies to keep services working, remember preferences, secure accounts, understand usage and improve performance. You can manage certain browser cookies through your browser settings. Disabling essential technologies may affect functionality.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Platform, maintain your account, fulfil purchases, comply with legal obligations, resolve disputes, prevent abuse and enforce our policies. Retention periods may vary based on the type of information, the reason it was collected and applicable law.
Deleting your account may not immediately remove content already shared by others, information required for legal or security purposes, or data stored in backups until normal deletion cycles are completed.
8. Your Rights and Choices
Subject to applicable law, you may have rights to access, correct, update, delete or obtain a copy of certain personal information; object to or restrict certain processing; withdraw consent; control privacy settings; opt out of eligible communications; and request account deletion.
You can exercise available controls through account settings or contact us. We may need to verify your identity before completing a request.
9. Data Security
We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service can guarantee absolute security. You are responsible for using a strong password and protecting your account credentials.
10. Children’s Privacy
Real Tadka is not intended for individuals under 13 years of age, or the minimum age required in their jurisdiction. We do not knowingly collect personal information from children below the applicable age. If we learn that such information has been collected, we will take appropriate steps to delete it.
11. Third-Party Links and Services
The Platform may link to or integrate with third-party websites, app stores, payment providers or services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through the Platform or other appropriate means.
13. Contact Us
For questions, concerns or privacy requests, contact us at support@realtadka.app.